Also pool was great!
I am utterly disappointed at our recent stay at Sleep Inn. We reserved our room (Single King size) 5 days prior to our stay, but we were told that there were no more king rooms available when we arrived. The desk clerk was very new at her job and had no idea what to do. She literally spent 30 minutes making phone calls to figure out what was causing the problem (which we couldn't care less about) and did not help at all in actually finding a way to remedy the situation. She also told us that we weren't the only people with this problem - there were 3 other reservations that haven't arrived yet that are in the same situation! Apparently, Choice Hotels has a practice of overbooking their rooms in the hope that you'll just bend over and take whatever scraps are left.
I wouldn’t recommend this hotel at all on top of the strong cigarette smell and loud construction 24/7 it’s overly priced and all staff except one was polite the rest of the staff is loud overly nosey and rude ! The manager is super disrespectful and incredibly I unprofessional and rude he accused me of not paying for my stay the total of 8 days and to pay up or get the hell out of his hotel very loudly while waving his finder in my face! It was his error of course I had paid but he didn’t even apologize he was so rude I actually cried to my boyfriend about it I felt so uncomfortable. If you want a quiet smoke free relaxed stay without weird staff and loud noise don’t stay at the sleep ok because you won’t be able to sleep in
Location good. Rooms clean and modern with frig and microwave and coffee pot. Greatly appreciated. Staff friendly and accommodating. Small breakfast area but lots to eat. Nice place.
I was very pleased with my stay. I was absolutely exhausted from a long trip and greatly enjoyed the clean and stylish room. Grace was very helpful and even kept them from towing my truck after I accidentally overslept, as I had parked in the only spot availble (with my trailer) near the dumpster. Grace was very kind and helpful in the morning. I also really appreciated the hot tea and night at the front desk area, and the continental breakfast and Golden Crisp (or something like that) waffle was very satisfying. Also the bed was very comfortable. In room coffee was good too.
What a great place to stay when stopping in Nashville!! The rooms have always been clean. The. Real fast is delicious! The staff is incredibly kind and caring. The price is excellent and the distance is so close to most everything in downtown Nashville. It's definitely a favorite of ours!!
I will never ever book a room with Choice Hotels again without confirming that the actual room that we reserve is literally ready and waiting for us before we get there. Choice Hotels can also learn a LOT about proper customer service and training their desk clerks how to handle situations like this. Maybe most people will just suck it up and accept less than what they paid for - but this is an unacceptable practice and will only create unhappy guests and a bad reputation. Shame on you, Choice Hotels.
She asked if we would accept a double room, to which we refused. We told her that we would accept a King Size room in another hotel as long as it was closer to downtown Nashville. Somehow, after much waiting and more phone calls, a king size room "magically" opened up. However, to our disappointment, the door to this room would not lock from the outside - therefore, we could not leave any of our possessions in the room while we went out for the night. This was also unacceptable. The room was also missing its chest-of-drawers, and the bed was a fold-down. The mattress was extremely hard. The room itself was clean, and everything else about it was acceptable. We ultimately had no other choice but to take this room and deal with the fact that it could not be locked from the outside.
Sleep Inn is a US Lodging based in Nashville, Tennessee. Sleep Inn is located at 3200 Dickerson Pike, Nashville, TN 37207, USA.
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