Spoke with Homewood Suites representative who kept saying he is sorry we "felt" like we had bad service. Explained to him that the service actually was bad and not something we were making up. In the end, he refunded all nights we stayed at Homewood Suites. We still plan to never stay at Hilton again.
ADVICE: stay away from this unprofessional, hostile environment and book elsewhere!
We had a wonderful experience here while travelling for business. My husband was gone most of the day and my children and I stayed behind. The hotel was cozy and homey, just like the name of the hotel implies. It felt comfortable. The kitchen staff was super friendly and the breakfast every morning was a highlight for my children. The evening dinner reception was an added bonus, and the food was great. My kids loved swimming in the pool and the free shuttle really helped in getting my husband to the place he needed to be. Roger, who seemed to be a man of many hats, was incredibly friendly and helpful. He even sat down with my friend and I and gave us tips on the best places to bring kids and must see places in Nashville. He's a keeper!
Staff are very friendly and professional. Place was clean. Very good breakfast freshly made every day. They also have happy hour Mon through Thursdays and served good dinner. Also free wine and beer during happy hour- for those that might want to unwind after a hectic work day. My kids and I stayed one month in this hotel and it was a perfect home away from our home. I will not lodge in any other hotel outside Homewood suites. They made us feel at home.
Horrible experience! My boyfriend and I booked a room for the weekend. When booking the hotel, he was given the option for a 3:00pm late checkout for an additional $20, so he chose it. At noon on the day of checkout, we received a call from the front desk. I answered the phone. There was a very angry lady on the other end saying checkout "was at noon." She wouldn't let me get a word in. Finally I told her to speak to my boyfriend, since he booked the room. He explained to Cyndi, at the front desk, about late checkout payment option that he selected. She argued with him quite a bit, claiming such an option did not even exist and he could not have possibly selected it, and that he needed to come speak to the manager. When he got off the phone, we heard a loud discussion over walkie talkie outside our door of Cyndi discussing with housekeeping that they "there's no way he paid $20." He brought the e-mail down to the front desk to show management and she continued to argue and acted as if she was doing us a favor by letting us stay until 3:00pm - which we already paid for. Upon checking out at 3:00pm, Cyndi claimed the fine print read "late checkout is at the discretion of management" as if that proved her right. My boyfriend suggested she familiarize herself with her own hotel chain's booking procedure and options and explained how unpleasant to be called a liar outside our room while being offered no apology or compensation. She that the compensation I received was being allowed to stay until 3:00pm, which, again, is an extra service we paid for. Being kicked out earlier would've been breach of contract on Homewood Suites by Hilton's part. The way the staff acted was extremely unprofessional. We have never been treated so disrespectfully by any hotel employee anywhere, wouldn't return to a Hilton property as a result.
**EDIT**
Never stayed in a Homewood Suites before...stayed in many Embassy Suites...loved staying here...felt like home...the staff is great...great breakfast included...great early evening gatherings with snacks, bear or wine...we will always stay in Homewood Suites in the future
All over, great experience.
The room is fabulous. The kitchen came with a stove, dishwasher, dishes, and utensils. Even pots and pans if you want to cook yourself. The bathroom was simple but useful. The beds were quite comfortable and have blackout shades to prevent being woken too early or from enjoying a quick nap. Definitely will come back again.
Homewood Suites By Hilton Nashville Airport is a US Lodging based in Nashville, Tennessee. Homewood Suites By Hilton Nashville Airport is located at 2640 Elm Hill Pike, Nashville, TN 37214, USA.
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