Horrible location in regards to employee trust. Left some brand new items in the vehicle and they were stolen by the employees in this location. Not to mention, this is a company that does not offer a direct line to the desk at this location and when you call for service, they will hang up on you multiple times. Very disappointed on how they treat their customers. I will never rent a car from Dollar again, especially this location.
We were extremely unsatisfied with Dollar Car Rental, as we had prepaid the car in Australia before we had even left to go on holiday. They told us one price in writing for Taxes and One Way Fee never offered us Insurance and we weren't going to take it as we had Travel Insurance to cover it, only to find that they had over charged my Visa Card an extra $67.73. Then as we couldn't find a Petrol Station to fill up the remaining half a tank they charged us $113.00. I would never recommend this Car Rental Company. Also when I called to confirm the car, I asked if it came with a GPS I was told yes but when we were picking up the car they wanted to charge me for it. Huge joke of a company one person says one thing and another person says differently.
My husband had seen the young man looking at him a couple times, but since he didn't make a move to walk over, we assumed he did not work for Dollar. WRONG! My husband finally walked to the Thrifty counter to ask if anyone was working at Dollar and the same young man headed over to help.
I'm giving the man at the counter a "0" for customer service, and giving Adam a "5!" Average for Nashville Airport Dollar Rent a Car is "3." Maybe Adam should be greeting customers and the man behind the terminal counter should be washing cars. Rating would improve. :-)
This was a very BAD experience. We extended our rental. The question asked if there would be additional charges aside from daily rental fee to include a additional security deposit. Upon speaking with one of representatives about an extra added charge on my card along with late fee and a fee for extending the in which we were never informed of.
Sunday, Sept 24, 2017: We arrived at Nashville Airport and went straight to the Dollar Rent a Car counter. After standing there for quite a while, with no help in sight, I called Dollar's toll-free number to see if we could get help. Meanwhile, my husband walked to the next booth (Thrifty) where two employees were standing. One was helping a customer, the other (the man in the photo I posted) was simply standing there with a cup in his hand.
We had reserved a specific vehicle, but the employee would not verify what type of vehicle we had. In fact, he was not helpful at all. When we finally arrived at the garage to pick up the vehicle, the young man, Adam, behind that counter was the total opposite. He was the most helpful employee and needs to be recognized for his outstanding customer service!
We changed our pick up from Atlanta to Nashville due to storms causing our flight to reroute. Called online to make the change, this was quick and easy! Arrived to the rental counter, the employee was polite and pleasant until we didn't want to pay for the roadside assistance or optional insurance. She got a bit nasty after that. During our stay we decided to add an extra day to our trip. Once again we called and made the change with no problems. Return was super quick and easy. Aside from the employee being annoyed that we didn't want to spend 900$ to rent a standard car for one week, everything went well!
Dollar Rent A Car is a US Car Rental based in Nashville, Tennessee. Dollar Rent A Car is located at 1 Terminal Dr, Nashville, TN 37214, USA.
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