I rented via Avis through a local Collision Center. After turning in the rental car, I received an inaccurate receipt. I contacted this office four times in an attempt to get the issue resolved. Each time I spoke with either an employee or the Manager and was assured a new receipt would be provide, but it was not. I've since escalated my issue to the corporate office. Their business practices are deceptive, and I do not recommend renting from this location.
This is your basic Avis car rental place. It's small and didn't have any cars other than the one we had reserved. My issue is that we reserved a mid-sized car and they gave us a Ford Fiesta and tried to tell us it was a mid-sized car. We didn't have any other options because it was the only car on the lot.
This is the shittish company I've ever tried doing business with.. ive done files 2 complaints and not done.. I'm going to file a complaint with Tennessee BBB and see how they like that. I wouldn't even give them 1 star but that's only way I can post.. beware fraudulent company.
I had a rental through my car dealership as well due to recall issues. The dealership was paying for the rental. Was told it was a $100 hold on my credit card. I told them I didn't want insurance, the paper I was signing wasn't legible as it wasn't very clear and the guy told me to initial on the box and everything is fine. They're crooks as they charged my card. The manager told me he will be refunding twice I called, third time changed his story saying I agreed to insurance and I said no I didnt. Told me to call back two days later as he needs to talk to the guy who had me sign the documents as he was out for vacation. I called days later and he put me on hold on purpose and never came back. Called back and no answer. Put a dispute with my credit card company. This is a crook car rental place. Never again!
Had my car worked on at Honda and they set me up with a rental car from Avis. When I arrived, I was asked for my cc to be held on file for any damages and to sign paper work. Nothing else was explained. I signed and left. I was later charged $18 per day for insurance I didn't agree to, $39 total. I called to ask about the charge and I was told I'd signed the contract agreeing to the daily insurance fee. Called again to ask for a refund, explaining the charge hadn't been mentioned and was led to sign without being told about the charge. Was again told I'd signed the contract and there was nothing they could do. Very unpleasant way to end my rental. Looks like it's happened to others as well.
Avis Car Rental is a US Car Rental based in Nashville, Tennessee. Avis Car Rental is located at 300 N 1st St, Nashville, TN 37207, USA.
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