Thanks!
My mom was treated at St. Thomas West Emergency Room on March 5, 2016 quickly and professionally by medical staff at the hospital. However, her experience with the BILLING department has been horrendous and merits the one star review in and of itself. She received statements both from Medicare and Blue Cross by March 30 stating that they had paid St. Thomas for the care she received. Strangely, for a year she continued to get "not a bill, do not pay” statements from St. Thomas showing a balance owed. After repeatedly contacting Saint Thomas, my mom called Blue Cross twice and was allowed to *listen in to the conversations that the agent had with the billing rep at St. Thomas* each time resulting in the St. Thomas representative agreeing on an amount owed. But the non-bills still came. Because my mom had been advised to wait for an actual bill, she waited. Finally after calling the hospital several more times, she physically went back to the hospital to sit with a billing department representative to resolve the issue. She explained once again what was happening and took all the prior paper work. She received an actual bill in early 2017 and immediately paid what she owed. St Thomas CASHED THE CHECK on April 10. We thought the issue was resolved until 6 months later, when in September 2017 she received YET ANOTHER bill for the portion that Blue Cross paid 18 months ago.Today (October 24, 2017) she was notified that she had been TURNED OVER TO A COLLECTION AGENCY. She has been more than accommodating as St. Thomas attempts to figure out their own finances, taking more time to work through this than the limits of most people's patience would allow. So if you go to St. Thomas West, please be prepared for great medical care AND to have an 18 month saga with their billing staff and possibly have a ding on your credit to boot.
Now, 4 years later, I still follow up with Dr. Chomsky, and I feel extremely lucky to call him my doctor!
Couldn’t ask for better people. I️ feel like they are friends instead of my doctors/staff. Been going to the Oncology department since I️ was 18. 15 years now. I️ absolutely feel like God placed these people and this facility into my life.
As a 32 year old with a newly discovered chronic cardiac condition, “scared” doesn’t even begin to describe the feelings I had! When I got admitted, I was assigned to the absolute best cardiologist, Dr. Chomsky. His demeanor and bedside manner helped me feel at ease. The nurses were great. There was a lady in radiology who really kept me calm during a thoracentesis. Everyone I encountered were very nice and polite.
Big shout out to Dr. Standard. My mother had to get a ACDF done and he was great. She stayed in the hospital for 2 days and everyone that we met were very friendly. The hospital is also very clean, and beautiful.
My husband had a quadruple bypass by Dr Babu and his team. The experience has been wonderful. We were all nervous, but knew he was in capable hands. Everyone here at St Thomas, from the man who was shining the floors to the physicians, make you smile.
Saint Thomas West Hospital is a US Hospital based in Nashville, Tennessee. Saint Thomas West Hospital is located at 4220 Harding Pike, Nashville, TN 37205, USA.
Please contact with Saint Thomas West Hospital using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Saint Thomas West Hospital opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hospital in Nashville