Visit 4 - Brought the car in with the service report from the other Mitsubishi dealer. They made a copy of it, test drove the car, 'inspected it' and reported back that everything was fine - the right brakes and genuine OEM parts. I asked to see the brakes so I could verify genuine OEM parts. They responded that the car was already off the lift and the mechanic left. I asked to speak to Eric Gaskins but he had scheduled a dentist appointment at the same time I had set up a appointment through him to resolve this issue. Don't know why the service manager wasn't there to deal with something like this. So basically, after noises/ feel of the car and another dealership calling them out, Mitsubishi Hallmark asked me to take their word without any verification and no access to management. i.e. we did it right; we promise?
4 phone calls - Finally got the service manager, Eric Gaskins on the phone. Setup a time where i could get off work and bring the car.
This is a review of the service dept. Can't speak to the sales experience.
Very nice people. We told them credit wasn't the best and they never hesitated to work with us. Appreciate the friendliness and they stayed late to try and help us. Definitely recommend
Visit 2 - I brought the car back for my scheduled appointment and a brake change took 4.5 hours on a newer Mitsubishi Mirage!
Good cars, equally good service and excellent customer service. Sales representatives are not pushy at all. My wife and I had the pleasure of interacting with Dan Hamrick, who was most gentle, respectful and knowledgeable. If you're looking for a new car, I recommend paying a visit at Hallmark Mitsubishi.
Now I have spent about 12 hours at the dealership and a 1.5 hour round trip for each visit with no resolution all to get my brakes changed. #mitsubishi #fail #way2difficult
Visit 3 - After driving the car for a week, it felt and sounded weird. I drove the car out of state and decided i should have the local Mitsubishi dealership check my brakes just in case. They found that 1) the brakes were not the correct ones for my car and 2) the parts were aftermarket and not genuine OEM!
I had a salesmen named Travis Procter and he was incredible he treated my family with respect and got us the best deal possible on a 2017 outlander I couldn't be happier I would recommend him to everyone looking to make a huge step in buying a new vehicle Thank you Travis!
While I have received good service on my previous visit for a 24 pt inspection, my most recent visit for a brake change was pretty bad.
Visit1 - I went into get my brakes inspected and as I suspected they needed to be changed. I used a coupon (Mitsubishi corporate emailed me which included genuine OEM parts, rotor polish, and brake change for $200) but they took some time to 'order the parts.'
Hands down the easiest car purchase I've ever made. Thank you so much Dan for your patience and kindness, YOU are the reason I bought my vehicle from hallmark. I had been working with several dealerships over a tristate area looking for an outlander with specific features. Dan was the only sales person to get me exactly what I wanted AND even did so for less $ than the other guys quoted for a vehicle that had half the features. I was in and out in less than 30 minutes when I stopped by to pick up my vehicle. Thank you so much Dan, I appreciate all of your help!
Nashville Hallmark Mitsubishi is a US Car Dealer based in Nashville, Tennessee. Nashville Hallmark Mitsubishi is located at 2467 Gallatin Pike N, Madison, TN 37115, USA.
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