We always have a great experience when we need to come here. Actually, we prefer to get our sofas, chairs and mattresses here when we need them because of the customer service and quality.
Wonderful crew!
I am very disappointed in the quality & durability of my sectional sofa. I bought this in June & received it in Aug. The delivery men could care less about how they handled the furniture. After they left, I closely examined the couch. Well....there were cracks & chips in the wood of the R side piece of the sectional. Called them. They shipped another...but it was the wrong side & the delivery men were 2 hrs & 40 min late. :/ Another piece was shipped. Now, the center cushions are sagging & visibly losing their shape. I'm single w/ no kids & rotate where I sit so I don't wear out one side. My old couch lasted 8 yrs & is still kicking in the basement. Can't believe how the quality has changed...very disappointed with my purchase. Will not buy from them in the future.
6 months after we purchased and after we had already had to replace the main section. I asked customer service if we could buy the 5 yr extended warranty. They said no but that they would add an addition 1yr warranty. That seemed to be a nice thing, BUT the cushions are tearing up again (the design is very poor, hard to explain , but the cushions clip into the main section right on a seam so repetitive sitting pulls right on the seam). So we call and they send out a tech and he says that the couch is no longer in production and there is nothing he can do!!!
I will never shop here again
So we called customer service again and all of a sudden they don't have a record of our "complimentary extra 1 yr warranty"
Our rep Adam is always helpful. We are returning 4 year customers.
Bought a couch two years ago. Got the 1 year warranty. Inside of that 1st year we had to replace the entire couch in pieces, first the main sections frame came apart and poked through the fabric, then the chase fell apart in the same manor. Most of the cushions have torn and been replaced. In all we had 5 different repair calls.
Alex, Rusty and Zach were absolutely wonderful. They were here when they said they would be. They were polite, professional and did a wonderful job putting my table together. It's beautiful. They knew exactly what they were doing and did it so smoothly.
I am hopeful they will be delivering the rest of my furniture.
The folks at customer service are always very rude and condescending.
Update: The springs popped out of the bottom of the couch & have damaged my hardwood floor. If I replace the entire sectional I void the warranty I paid extra for. I will NEVER by from AS again. I will be taking this issue up the corporate chain of command.
American Signature Furniture is a US Furniture Store based in Nashville, Tennessee. American Signature Furniture is located at 2130 Gallatin Pike N, Madison, TN 37115, USA.
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