*****horrible customer service****** It's was about 6pm and I wanted my car washed. I have been here a couple of times in the past so I knew they would was and vacuum for me. Paid my money in the auto payment but I wanted it clear that I wanted them to vacuum and dry for me. So pulled in bay as no attendant on the outside. I was told they closed in 7 minutes. So I see that I will not be able to have services there so I asked who could give my refund. I was told I needed to see the cashier. What happened next was straight out of a 60's movie. I was told I could get a credit good for 60 days and to come back another day. Well that was not going to work as I can get a wash much closer to my house. And with less friction. I told the cashier that I would just like a refund as I am not getting what I want on the day I would like it. The cashier told me I was not getting my money back. The credit was all I was getting. She also went so for to yell at me to just close my mouth. And that took me by surprise as I needed to know who she was talking to as I was a customer and an adult. Finally the same blond headed guy that sent me inside for my refund to begin, told to her to jut give me my money back and for me just not to come back. Really? I have never had that type of experience in any business that I have patronized. I will be reaching out to the owner. And I will be updating this post.
Very nice place you can vacuum your car for free
Be careful doing business with these guys. The carwash machine charged me extra $5 and they refused to give it back to me, they would only give coupon. They just lost a reliable costumer . I,ve been doing my oil changes of all my cars and carwashs but they just lost me.
Decent automatic wash, and a free vacuum (untimed) with wash.
I like the car wash but it is not as up to date as you would expect but still a good car wash
Smith Brothers Car Wash Express Lube is a US Car Wash based in Nashville, Tennessee. Smith Brothers Car Wash Express Lube is located at 436 Murfreesboro Pike, Nashville, TN 37210, USA.
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