My daughter is here @ the car wash arrived @ 4:00pm they didn't pulled her car in until 4:40pm She stood there and watched as they skipped over her car They are over crowed with customers trying to get there car wash only two people giving you a ticket and vacuuming the cars in the front so" She went to the front desk to talk to the Manager Travis about how long it took to pull her car in and He said you seen it was a whole lot of people that was here She was stunned" unacceptable response so" She said to me He saying I should haven't stopped If I seen the line is long okay! So you turning customers away I took it that way but he did give my daughter a car wash for free but she is not coming back because he had a attitude problem He had about 10 people drying the cars off when he needed help to pull cars in They had 2-3 lanes of cars and not enough help They have a "Now Hiring sign up" I take it as if they not paying enough to keep people working. It's not our fault not good! customers service skills.They always did a good! job in the past My family and I are regular customers As of today not anymore.
Now the interior...
Overpriced I'd rather wash my own car car than spend 25.00 on a car wash
Visited Smith Brothers car wash yesterday for the first time which was a disappointment. The people vacuuming missed pebbles in the trunk and the 3rd row of seats. Napkins were left in the door pockets and on floor in back seat. The outside wash was good.
Quality of service is Poor vs Cost. Their automated cleaning systems are outdated needing replacing.
They are completely into details. Every time I go through my truck looks awesome.
The middle console (armrest, cup holders, etc.) and back seats (which is leather) wasn't wiped. I addressed it to a young lady and she said okay then wwnt to next car. Then I addressed it to this man and he graciously wiped down everything i pointed out. I didn't get his name, but he's why i gave 2 stars instead of one.
Smith Brothers Car Wash is a US Car Wash based in Nashville, Tennessee. Smith Brothers Car Wash is located at 222 Gallatin Pike S, Madison, TN 37115, USA.
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