They don't even try to give you a basic bike fit when you buy a new bike and explicitly ask for it, which one would think is the whole point of buying at a local store vs. simply ordering a bike on sale from a website somewhere (especially for TREK bikes). ended up taking my bike to another local bike shop for a decent fitting and it turned out my saddle was way too low making riding very painful, the fore and aft position was wrong adding strain to my knees, the handlebar and grip rotation totally off putting strain on my wrists, and the brake levers maladjusted crowding my hands.
I can only recommend anyone, who wants to buy a new bike to stay far away from Cumberland Transit and get better prices and real service at one of the many other excellent local bike shops around Nashville.
I can't give enough praise to Owen and Jake for their superb customer service and level of professionalism. They were patient, understanding and knowledgeable. Kudos to whomever hired them.
Employees seem to want to give customers their full attention so you may end up waiting on an associate for longer than expected if you come at a busy time. Wait your turn and you'll be given better customer service than anywhere in town!
Also, they try to sell women men's bikes and bikes that are waaay too small (having you basically ride "downhill" in a super aggressive position) because they are too lazy to unbox a bike. On Saturday they said they would have unboxed my new bike and have it ready for pickup Monday afternoon. I called a couple of times and they had completely forgotten about me and in the end had to throw my bike together within 30 minutes when I told them that at some point I simply would have to leave work and stop by to pick up what they promised to get together for me.
Just left Cumberland Transit without purchasing anything. Planned to spend around $700 on a new GoPro with accessories but the employees had no idea about anything and we were just looked at with no one offering to help. We try to buy from small business but we are now headed to Best Buy where we know we will be helped. This is the third time I have not been helped at all at Cumberland Transit. Surprised they are still in business if they treat all of their customers this way. Their managers need to inform the employees on their products. Especially if these products are on display as soon as you walk in the door.
At the checkout they tried to charge me above list price for their bikes, which apparently happens a lot as the cashier admitted. I had to specifically ask for the paperwork (CD, etc) for my bike and was treated as if this was some sort of out-of-the-ordinary, special request.
Cumberland Transit just doesn't care whether you'll be happy with the sport (and your bike) for a long time or not!
Overprived, bad communication, horrible service!
I recently purchased two bicycles from Cumberland Transit, and I had an excellent experience. It has been many years since I owned a bike, so I had a lot of questions about what type bike would suit my needs (and those of my teenage daughter). I worked with Aubrey, who was absolutely top-notch for his knowledge and customer service skills. He was able to address all my questions with patience and ease. I would highly recommend visiting the shop, and if you are in the market for a bike, definitely speak with Aubrey!
Cumberland Transit is a US Bicycle Store based in Nashville, Tennessee. Cumberland Transit is located at 2807 West End Ave, Nashville, TN 37203, USA.
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