The owner of the store has said he will happily redo the collars, but will not give a refund on the service. I am not comfortable taking $500+ worth of shirts to a store that clearly will do the bare minimum to give the perception of high quality work. Save the hassle and have your shirts done at one of the other cleaners in the area. So far, I'm most comfortable with Harpeth Cleaners because they do their shirts on site...so I know they've got some skin in the game.
I like them. I would recommend. The customer service is very good....
After picking up my 19 shirts that were washed and pressed, I found that each bundle (4 shirts per bundle, except for the one bundle with 3) had only the front shirt finished properly. I found this to be a bit bothersome because it was consistent through each bundle. They had correctly buttoned the collar button, placed the plastic collar insert, and buttoned the 3rd button down on only the first shirt in each bundle. On the other shirts, the collar was buttoned, but there was no plastic collar insert and the 3rd button remained unbuttoned. The result of this was that the shirts opened and pulled on the collar, resulting in the collar to roll down. Since they were dried like this, they are not able to be fixed unless repressed.
Thanks
Choice Cleaners is a US Laundry based in Nashville, Tennessee. Choice Cleaners is located at 8054 TN-100, Nashville, TN 37221, USA.
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