I've always received great service from these guys and they're prices are amazing. My wife fell in love with a Leo ring at another store which was way out of my budget. Kevin and Caleb were able to order get it for me and save me about $1500. Having worked in retail myself years ago I understand how challenging it can be to juggle so many things randomly thrown at you day in and day out and trying to appease every customer and situation that calls or comes in. So, really appreciated that they told me when ordering about a possible delay because my wife has tiny little fingers....seriously we're talking pencil thin....and that the vendor might have to customize one for a size 3 1/2. Sure enough, that's what happened and it took about 45 days longer, but hey I just saved a ton of money and I don't have to worry about loosing diamonds from sizing a bigger ring down too far. My wife was huffy and impatient at one point and swore off Kays, but calmed down once they explained that Leo was making a special version of this ring just for her that will fit her perfectly and that making a beautiful ring of such high quality isn't something that can rushed. Needless to say, a few weeks later when my wife finally saw the ring on her finger...in her tiny little size....well, let's just call it a Kodak moment. That day I was able to walk down to Bass Pro and buy a new Minn Kota trolling motor for my bass boat and she didn't say a word.
If there was a zero. That would be my selection. They lie about payments, they won't accept returns within their 60 day policy, the triple the monthly payment ie 50 per month but really is 270 per month. Sales lies to make a sale, cusome service lies to cover for sales, billing tells you they won't do anything for you unless you are in collections. PLEASE STAY AWAY FROM THIS PLACE if you want something nice pick another jeweler that is honest.... the assistant manager is the one that lied to my husband. He also went 1400 over my husbands credit limit. And told him that he was way under.
BEWARE!!!! I found a diamond band I liked. It was priced $369. I talked Dimitri down to $200 including tax. At the register he told me it was going to 200.13. I said that's fine. I didn't pay attention when I swiped my card. A week later, after finding a cheaper ring, I returned the ring. I noticed they returned $250.18. This guy almost got away with cheating me out of $50. I would stay away from Kays!!!!! You can't trust them!
Had to wait to long to be seen! Not enough staff!
I give this store, more specifically the manager - Caleb Ruehl, 5 out of 5 stars. I had been in contact with him regarding a particular bridal set that I wanted, and he ordered the pieces and had everything ready to go on the date we had planned for me to come in. We inspected each piece to ensure accuracy and authenticity and he worked with me on price to where I was able to stay within my budget. (35% off retail at regular Kay stores!) I highly recommend working with Caleb for your next jewelry purchase, no matter the price.
Kay Jewelers Outlet is a US Jewelry Store based in Nashville, Tennessee. Kay Jewelers Outlet is located at 360 Opry Mills Dr, Nashville, TN 37214, USA.
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