I went in today because I was worried that the stones in the ring I had bought from Zales weren't legit due to clouding. The woman at the counter was very sweet. She was knowledgeable about Morganite and happy to clean it and look at it for me. Honestly, I received a far better level of service from her than I did from the person I bought my ring from in Zales. Thank you - I'll come back here the next time I'm looking to buy something!
Early March 2017, we still had not heard anything on the ring. I called again to inquiry about the ring. Craig told me the rings should be into the store within the next several days and sent me a picture of the computer aided design (CAD) file. The rings in the CAD render did not look like they would fit flush and level on the engagement ring. I mentioned it to Craig but he confidently assured me there would be no issue. Several days elapsed and I again called the store. Craig told me the ring(s) were ready and I asked him to send me a picture. In the picture, the color on the bands was off and the rings didn’t appear flush and level. Craig asserted the rings were good and the several co-workers said the ring looked great.
At the end of January 2017, we visited the store again. Craig again took notes of the design and displayed full confidence the design would be no problem. We asked they not remove the center stone as it was moissanite and the original jeweler who made the ring worked pretty hard to set it. After our conversation with Craig, we left the ring at Draper Jewelry. We live in Oklahoma but were visiting family in Nashville and they said shipping the rings was no issue. Three weeks elapsed and we had not heard anything about the ring. My wife called to inquire about the ring and spoke with Craig. Craig had completely forgotten the previous conversations and asked if we had even dropped off the ring. After clarifying we had in fact dropped off the ring, Craig back peddled and said it should be ready shortly.
Overall, our experience with Draper Jewelry was unfathomable. Complete lack of communication. Poor craftsmanship and a ring we are going to take to another jeweler to fix and make the band correctly.
I took in some engraving work for them to do, and the owner wasn't satisfied with the final product so didn't charge me. I appreciate that they take pride in their work, even if the engraving could have been better. (It was a tough job that other engraving places said they couldn't do at all)
We received the ring several days later and boy were we in for quite a surprise. The center stone was completely loose and could be turned by hand. The stone wasn’t set in the notch on the prongs. There were several large black marks on the stone. The prongs were bent and the band was warped. The color of the bands was off. The rings that were supposed to be flush and level were far from flush and level. In fact, the rings looked stair stepped which made the ring not even fit on my wife’s finger (see attached pictures). I called Craig to discuss the issues. Craig offered no apology and just told me he had checked the deficiencies prior to sending it. I sent the ring back to Craig. I also sent him a text with the list of issues and pictures to make sure they were all fixed.
I took the ring in person on another visit to Nashville. I made sure the issues were note with Craig. Craig agreed to fix them and ultimately replace the stone. We returned to the store to check it in person. The ring looked good and we took possession of the ring. Several days later two of the side stones fell out. We have never had an issue with the side stone prior to taking them to Draper Jewelry.
AMAZING PEOPLE ! Love them and they were so nice to me I really appreciated it. Honest friendly and fast.
If you are looking for an amazing local jewelry to purchase and have items engraved, Draper is the place to go! They have worked so diligent with my fiance and I on gifts for our wedding party, parents and others for our wedding! We will definitely be a lifetime customer! Thank you for your amazing service!
Where do we begin on this one? We originally visited Draper Jewelry Company around Christmas of 2016. Craig, the owner, met with us and we explained the type of ring we were looking to have made. My wife was looking to add two bands to her engagement ring. She wanted the bands to be flush and level so it looked like one ring. He took notes on the design, sketched what it would look like and assured us custom rings would be possible. We ended up holding off for personal reasons.
Another 2 weeks elapsed and I still had not heard anything on the ring. I called again to inquiry about the ring. Craig told me the ring wasn’t fixed yet and he would have it finished in the next 24 hours. 4 days passed with nothing from Draper Jewlery. I called Craig and he said he would send it out. I again asked for pictures and called Craig with the issues I noticed before he sent it out. The ring arrived and the issues were still there. The black mark was still on the stone. The ring was warped and the prongs were still offset. The prongs looked like they had been pinched with some tool and looked weakened. The bands color was still different.
Draper Jewelry Co is a US Jewelry Store based in Nashville, Tennessee. Draper Jewelry Co is located at 4010 Granny White Pike, Nashville, TN 37204, USA.
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