Green hills Apple store is a winner for sure
I waited about 3 hours yesterday for them to tell me that my hard drive needed to be replaced completely which is $180 under Apple.
I had a guy friend fix the problem for me last night, and give the computer back to me this afternoon. Turns out, my hard drive was in good condition, but the cord that connected my hard drive was the issue. Would apple charge me for just the cord, probably not! Which only cost $45 I may add. The employee that helped with my computer at the store, did not even think of this problem nor address it.
Went in because an update froze my phone. Tyler completely reset my phone AFTER being asked NOT to do so I lost everything. All pics/ videos from about may to present, gone. All my notes with important work information, gone. Voice memos, apps, everything erased with no way to get it back. Apple has since tried their best to make it right but nothing can replace that valuable information. I just want to warn people about this location. I have never had an experience like this at an apple store.
I’ve been buying Apple products at the green hills store for 10 years and have always had an amazing experience. Whether buying new items or for technical support, I’ve always been treated wonderfully. This store is the best
If you enjoy being treated like a 2nd class citizen, not get helped with your issue, and have the employees tell you that they're all busy, even though you are physically watching them do nothing, then the Green Hills Apple Store is the right place to be. No one wants to help you in this store. It's never a good experience. Save yourself the frustration and go to the Cool Springs location. You've been warned.
I had such a wonderful experience! First off, I was helped quickly and efficiently. The genius I worked with (some beautiful girl with a cool nose ring) was very helpful, informative and forthcoming. I walked in expecting the worst and,instead, was helped with the utmost care.
The employees are always very kind and help as much as they can, so I give them 5 stars...but for a service that is so important as losing everything, I would think Apple would employ individuals who specialize in technology.
I have always been hesitant to believe if the employees that work the genius bar at Apple actually know what they are doing.
Apple Green Hills is a US Electronics Store based in Nashville, Tennessee. Apple Green Hills is located at 2126 Abbott Martin Rd, Nashville, TN 37215, USA.
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