Caprice and her staff are amazing. Not only were the flowers for my daughter's wedding exquisite, they were perfect. Caprice made my vision come to life and I was beyond thrilled. Wish I could do it all over again.
It's taken me 6 months to write this review, because I was so disappointed with the services from Enchanted Florist and wanted to let all the emotions associated with that pass. Perhaps this vendor is phenomenal with local brides and services, but as a destination bride I was highly disappointed. We had an extensive email thread and reviewed needs and expectations via phone multiple times. I was paid for extra items that may or may not have been needed, because we didn't have the luxury of meeting this team in person. Their reviews on here were SO good, I was certain it would be the least of my worries. Needless to say when I arrived at the venue I was highly disappointed in the centerpieces and table decor, my bouquet, and the grooms boutonniere. The florals did not seem to meet the price point we agreed on in size and decor was lacking. Caprice had already left and did not respond to my wedding coordinator's calls until a day or so later. She in fact, never called me afterward after I requested a conversation, which I think is highly unprofessional. Thankfully, our wedding coordinator was actually an angel in disguise who worked tirelessly to fix the gaps and ultimately made everything come together within a hour or so before the wedding. I was not offered even an apology, only a wish that my day was full of the important things like friends and family, and that those things is what I would focus on instead of the disappointing florals. This response was condescending and insulting, and did not address my concerns directly. Ultimately, the problem was never resolved and left me feeling as an unappreciated customer, a number in the books if anything at all. I cannot recommend this vendor, especially as a destination bride.
Enchanted Florist Tn is a US Florist based in Nashville, Tennessee. Enchanted Florist Tn is located at 2115 Yeaman Pl, Nashville, TN 37206, USA.
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