She also gave us a form stating it contained contact information for their headquarters in Murfreesboro. TN so that we could speak with them. However, this paper did not contain a phone number or email address. Instead, it provided an address to send a certified letter stating that we are providing our 30-days notice and that subsequently, we would be contacted by Gold's billing department.
They will continue to charge your account after you've cancelled your membership. I cancelled my membership, then called my bank and blocked payments. 4 months later I receive a bill from a collections agency for my unpaid balance. This was AFTER I've cancelled, haven't went in 4 months, and have had a membership at a new gym for those 4 months. I was never called to be told my membership wasn't cancelled, or given a courtesy call to say hey, your payments aren't going through but we're going to keep charging your account anyway though you've cancelled and haven't attended. Rather, I receive a bill months later. The lady I spoke to told me to email Golds collections with what happened and they would get back to me within 72 hours. I wrote that email 2 weeks ago--resent it 4 days ago. Still haven't heard back. Now I call and golds gym doesn't pick up. Loved golds gym but it was a 45 min drive from my house in traffic. After this experience I'll never be back. You cancel they don't follow through, you email they don't respond, you call they don't answer. How are you supposed to get anything done with this kind of customer service? Am I supposed to waste my gas money driving to you AND pay the bill I shouldn't have gotten? I'm all about giving people the benefit of the doubt. I'm sure your payment things are automated. And accidents happen. People let things slip. But somebody has to be there to fix them, right? Surely you know what its like to be a customer and felt like you're being taken advantage of. From my perspective it seems I've done what I've needed to do.
Decent gym overall but the best I've come across locally cool staff from what I have seen... I would direct my friends here
About a year ago I stopped going to the gym for a while and apparently my credit card expired that was on file. They sent me to collections. I asked them why didn't they call me and I found out they had the wrong phone number and wrong address on file. I would not recommend this place if you care about your credit score. I couldn't even pay gold's gym they money I owed them at that time I had to go through the collection agency. They wanted to set up an automatic draft from my bank account. I told them I it probably wouldn't be a good idea for them to have direct access to my bank account lol. Plus the membership isn't $10 a month like they advertise. Each year there is a close to $200 renewal fee.
Unlike many of the other posts on here, I so far have found the staff to be quite friendly and welcoming; however, the few members I have interacted with were incredibly rude. Coming from a well loved gym with a really friendly environment did not prepare me for how inconsiderate the members are here. I wish the staff would make it clear that they will not tolerate members being rude to other members.
Since we did not have our debit cards with us, the young woman at the counter was kind enough to freeze our account until we could return to make payment.
This was once a great gym. However, it seems like the current management no longer cares. Exercise machines and other amentities once broken tend to stay that way.
We decided to end our membership and were told that Gold's Gym would not accept our notice to leave without paying $65 up front. We were incredulous that we couldn't even give notice without paying for the privilege.
After this experience and similar experiences, the goodwill that the Bellevue Gold's Gym built up over the previous years is gone. Previously, I would have strongly recommended this Gym, now I can't wait to leave.
Gold S Gym is a US Gym based in Nashville, Tennessee. Gold S Gym is located at 7062 Hwy 70 S, Nashville, TN 37221, USA.
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